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Are you struggling with managing the unpredictable fluctuations in transcription volume due to the unpredictable flow of patients and staffing changes?

Managing transcription volume for a healthcare organization presents two major challenges:

The unpredictable nature of transcription needs:

In the healthcare industry, it is nearly impossible to predict the number of patients that will visit a facility. Consequently, the volume of transcription required can vary greatly depending on the number of patients seeking care.

Managing schedules for in-house transcription staff:

In-house staff at a healthcare facility can only handle a certain amount of transcription volume. Excessive transcription needs can lead to delays in processing reports. Additionally, issues such as vacations or sick leave can further hinder the generation of transcribed reports.

These challenges can cause significant delays in the generation of transcription reports, which can ultimately impact patient care and the organization’s receivables cycle.

What are the consequences of delayed transcription?

Delays in transcription can have a cascading effect across various areas:

• Increased cost per line of transcription: In order to accommodate varying volumes, staff may either be underutilized or required to work overtime, leading to an increase in the cost per line of transcription.
• Wastage of resources: Managing overflow of transcription needs requires allocation of management staff, utilities, and real estate, resulting in lost opportunity costs.
• Security concerns: Urgent transcription needs may lead to outsourcing work to independent contractors without adequate consideration of their security measures, potentially resulting in security breaches.
• Increased information technology costs: Coordinating reports from various sources into the healthcare facility can incur additional IT expenses.

Outsourcing medical transcription needs to a service provider can effectively address both the challenges of fluctuating transcription needs and staffing issues. With a vast pool of well-trained medical transcriptionists, a service provider can expertly transcribe reports in a timely manner, regardless of volume. Additionally, outsourcing can resolve other issues arising from delays in transcription.

However, when considering outsourcing medical transcription, it is vital to assess service providers based on criteria such as accuracy levels, guaranteed turnaround time, pricing, technology used, and the security measures implemented to protect confidential patient information.

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Ihab Salloum